Self-service checkouts have fallen out of favor with both customers and grocers, according to a new study.
A new study by the Food Marketing Institute shows that people overwhelmingly feel more satisfied with their supermarket when they have a cashier.
In fact, we’re down to in the teens in terms of percentage of transactions being done at self checkout, a drop from prior stats that showed almost one in every four transactions being done at self checkout.
Costco Wholesale is no longer putting in any self-checkout as they build new locations.
Why have self checkouts waned in popularity? Two reasons chiefly. First, customers have trouble figuring out how to use coupons at self checkout. Second, stores face a lot of problems with intentional theft at self checkout. Personally, I hate having to wait for a clerk to correct my errors and if I was thinking I was saving time – no way!